F.A.Q's

What payment methods do you accept?

We accept most credit/debits card or you can pay through Paypal. Whatever your choice, rest assured every option is secure.

 

Can you personalise my card?

We are not able to customise our existing card designs. Every now and then, Abbie is able to take on commissions, so please get in touch to find out if there are any slots available.

 

How much is shipping?

Delivery is calculated by weight. Click here more information.

 

Can I recycle my card and packaging?

You can and we really hope you do! Our cards are printed with vegetable inks on FSC certified and approved card. They can go straight in with your household recycling- even the foiled ones! We use eco-friendly packaging wherever possible as well!

 

The item I want to order is out of stock. When will it be back?

Please email hello@abbieimagine.co.uk if the product you are interested in is out of stock. We’ll let you know when it is expected to be back in stock and can let you know once it is available to purchase!

 

What are your operating hours?

We’re nearly always in the studio Monday- Friday, from 9am-5pm and are here to answer emails, fulfil orders and work on new designs during that time. We aim to reply to all enquiries within a day, unless we are out of the studio. There will be a notice on the website if that is the case. We are not in the studio at the weekend or on bank holidays.

 

When can I expect my order to ship?

Orders placed Monday - Friday are dispatched within 1-2 working days. It can take up to 3 days during busy periods. Domestic orders are sent via Royal Mail’s 1st Class service, with delivery expected in 1-2 business days, but there can be delays, especially during this very uncertain time. Shipping upgrades are available at extra charge. Please email hello@abbieimagine.co.uk if you would like to use a service that isn’t offered on the website.

 

We are a very small team (often only Abbie) and as such, we may close the studio for a well deserved break. Please check the banner at the top of the website as it will always say if we are away. In this event, all orders will be dispatched once we are back.

How can I check the status of my order?

Please email hello@abbieimagine.co.uk to check on the status of your order.

 

What is your returns policy?

We gladly accept returns or exchanges within 14 days of receiving your order, so if you're unhappy with your order, if it's arrived damaged or if you've simply changed your mind, please don't hesitate to get in touch at hello@abbieimagine.co.uk and we can advise you on the best way to proceed and provide all the information you might need. A refund will be issued on receipt of goods, minus shipping costs which are non-refundable.

 

Please Note:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Custom or personalised orders

Items on sale

 

Conditions of Return:

Buyers are responsible for return shipping costs unless the item has arrived defective/damaged. If the item is not returned in its original 'as new' condition and in its original packaging, the buyer is responsible for any loss in value.

 

Are you available for commissions?

Occasionally, Abbie opens her books for custom work, though this is very limited due to the time it takes to complete commissions. Please email hellp@abbieimagine.co.uk to find out if there are any commission slots currently available. Please give a quick description of the project when you email.

 

Do you work on a wholesale basis?
We do! Please click here for more information.

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hello@abbieimagine.co.uk© 2020 Abbie Imagine | Illustrated Stationery, Cornwall, England