Orders placed Monday - Friday are dispatched within 1-2 working days. It can take up to 3 days during busy periods. Domestic orders are sent via Royal Mail’s 1st Class service, with delivery expected in 1-2 business days after dispatch, but there can be delays, especially during this very uncertain time. Shipping upgrades are available at extra charge. Please email email@example.com if you would like to use a service that isn’t offered on the website.
Please note that the post is set to be moving much slower at the moment due to the ongoing pandemic, which is, unfortunately, out of our control. As such, we are unable to guarantee arrival by any particular date, though we will do our absolute best to get your items to you as quickly as possible. Please order as early as possible to avoid disappointment and send me a message to discuss your options if you need something very quickly.
While we do post first class and most orders are arriving within the expected time frame, please do note that Royal Mail do ask to allow 10 working days before they'll consider an item as lost.
We gladly accept returns or exchanges within 14 days of receiving your order, so if you're unhappy with your order, if it's arrived damaged or if you've simply changed your mind, please don't hesitate to get in touch at firstname.lastname@example.org and we can advise you on the best way to proceed and provide all the information you might need. A refund will be issued on receipt of goods, minus shipping costs which are non-refundable.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Items on sale
Conditions of Return:
Buyers are responsible for return shipping costs unless the item has arrived defective/damaged. If the item is not returned in its original 'as new' condition and in its original packaging, the buyer is responsible for any loss in value.