Delivery and Returns

Delivery

Please note: Shipping is a flat rate. Greeting cards cost from 50p no matter how many you order (50p is for 2nd class and therefore price is service dependant with options including upgrades to 1st Class and 1st Class Signed For) and everything else starts from £2. Shipping is free over £25.

Orders placed between 9am on Monday and 12pm on Friday are generally dispatched within 1-2 working days. Please check the banner at the top of the website for any information on delays.

UK orders are sent via Royal Mail’s standard services and do not include tracking, with delivery expected in 1-5 business days after dispatch depending on the service chosen. Please also note that this is only an estimate and there can be delays, which are, unfortunately, out of our control.

Shipping upgrades are available at extra charge.

For international shipping, please visit us on Etsy.

Please email hello@abbieimagine.co.uk if you would like to use a service that isn’t offered on the website.

 

When to contact us if your order hasn't arrived

UK: 10 working days 

Please email hello@abbieimagine.co.uk or use the contact us form.

  

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

Returns

We gladly accept returns or exchanges, so please don't hesitate to get in touch at hello@abbieimagine.co.uk and we can advise you on the best way to proceed and provide all the information you might need. A refund will be issued on receipt of goods.

Contact us within: 7 days of delivery

Return items back within: 14 days of delivery

Request a cancellation within: 4 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

- Custom or personalised orders

- Digital downloads

Conditions of return

Buyers are responsible for all return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please get in touch if you have any problems with your order.