FAQ's

What payment methods do you accept?

I accept most credit/debits card or you can pay through Paypal. Whatever your choice, rest assured every option is secure.

 

Can you personalise my card?

I am not able to customise any existing card designs. Every now and then, I am able to take on commissions, so please get in touch to find out if there are any slots available, but please do note that this is very limited due to the time it takes to complete commissions.

 

How much is shipping?

Shipping price is calculated depending on the size of your order and the delivery service you choose. Shipping is free on orders over £25. You can find more information about delivery and returns here. 

 

Can I recycle my card and packaging?

You can and I really hope you do. My cards are printed with vegetable inks on FSC certified and approved card. They can go straight in with your household recycling- even the foiled ones. I use eco-friendly packaging wherever possible as well.

 

The item I want to order is out of stock. When will it be back?

Please email hello@abbieimagine.co.uk if the product you are interested in is out of stock. I'll let you know when it is expected to be back in stock and can let you know once it is available to purchase.

 

What are your operating hours?

I'm usually in the studio Monday- Thursday, from 9am-5pm and until noon on a Friday to answer emails, fulfil orders and work on new designs. I aim to reply to all enquiries within a day, unless I'm out of the studio. There will be a notice on the website if that is the case. I am not in the studio at the weekend or on bank holidays and I do have a 1-3 working day processing time for all orders.

 

When can I expect my order to ship?

Orders placed Monday - Friday are dispatched within 1-3 working days. Domestic orders are sent via Royal Mail with the delivery service you choose at checkout, but please be aware that there can be delays within Royal Mail, especially during busy times of the year, so please always order in advance. Shipping upgrades are available at extra charge. Please email hello@abbieimagine.co.uk if you would like to use a service that isn’t offered on the website.

 

How can I check the status of my order?

Please email hello@abbieimagine.co.uk to check on the status of your order.

 

What is your returns policy?

I gladly accept returns or exchanges within 14 days of receiving your order, so if you're unhappy with your order, if it's arrived damaged or if you've simply changed your mind, please don't hesitate to get in touch at hello@abbieimagine.co.uk and I can advise you on the best way to proceed and provide all the information you might need. A refund will be issued on receipt of goods, minus shipping costs which are non-refundable.

 

Please Note:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Custom or personalised orders

Items on sale

 

Conditions of Return:

Buyers are responsible for return shipping costs unless the item has arrived defective/damaged. If the item is not returned in its original 'as new' condition and in its original packaging, the buyer is responsible for any loss in value.

 

Are you available for commissions?

Occasionally, I open my books for custom work, though this is very limited due to the time it takes to complete commissions. Please email hellp@abbieimagine.co.uk to find out if there are any commission slots currently available. Please give a quick description of the project when you email.

 

Do you work on a wholesale basis?
We do! Please click here for more information.